Refund and Exchange Policy

Refunds or exchanges of items ordered online please email info@vandgcollections.co.za; our friendly staff will deal with your request accordingly. 

After we receive and inspect your return, we’ll send you an email to confirm that we’ve received the item. You’ll also be informed whether your refund has been approved or rejected. If your refund is approved, we will process it and a credit will be automatically applied to your credit card or original payment method within a specified number of days.

We will refund or exchange fragrances purchased online, provided that:

• There is valid proof of purchase, i.e. packaging slip or invoice.
• It is within 7 days of purchase;
• It is in its original packaging or condition, i.e.:
  • the security seal is intact (if applicable)
  • it is unopened and unused.
• There will be no refunds of any delivery fees incurred.
• Exchanges will be made on the same category items only. 
• Faulty products will be refunded or exchanged on presentation of the product in question as well as the original invoice. 

Where We Deliver: 

V&G Collections delivers only to physical addresses within the borders of South Africa. There is no post office delivery service.

Shipping policy: 

V&G Collections offers a Monday to Friday (09h00 – 17h00) delivery service. We do not deliver on weekends or on any public holiday in South Africa. We are not able to offer specific delivery times during the day.

• National – Delivery should take place within 3 to 7 business days of placing an order.
• Local – All orders placed before 12:00pm will receive same day delivery. If delays are experienced, customers will be notified accordingly
• Local – All orders placed after 12:00pm will receive next day delivery. If delays are experienced, customers will be notified accordingly

Delivery Charges within South Africa:

Standard Shipping

National – R 99

Local

• Gqeberha R 50
• All areas outside of Gqeberha R 99
• Free Delivery on orders above R500.

Price Increases

V&G Collections reserves the right to adjust our product prices annually. We approach each price increase with careful consideration, aiming to keep adjustments minimal. However, in response to economic changes, we must ensure our prices remain competitive with the market.

Discontinued products

Before discontinuing any products, V&G Collections conducts thorough research into their sales performance. We carefully evaluate the production costs to ensure we align with customer preferences while avoiding unsold inventory sitting in our warehouse.